Resolve the Escalation

To resolve the escalation and mark it as remediated:

Choose the needed escalation from the list and select the View details button.
Select the Mark as remediated button and the pop-up window appears.
Fill in the Comments section (obligatory) and provide attachments (if needed).
Select the Apply button to open the Escalation Feedback window. Do one of the following:
- Select Yes if the escalation was valuable, provide comments (optional).
- Select No if the escalation was not valuable. Choose among the three of the pre-defined variants. Or select the Other option to provide your feedback in the Comments section.
Select the Submit button once done.