Abandoned Escalations

The Abandoned Escalations chart shows the number of escalations in Open or In Progress status that have had no activity in the last 30 days.

• Note: When you select a number, the system redirects you to the EscalationIQ Escalations Tab filtered by Status (Open and In Progress) and the Abandoned Escalation set to Yes.

Related Topics

Average Escalation Rating

Open Escalations

Escalations by Severity

Client Mean Time to Acknowledge (MTTA)

Client Mean Time to Resolve (MTTR)

Escalation Interactions by User

5 Most Recent Escalations